Click on the questions below to view the relevant answers below.

Should you still have any questions, please do not hesitate to contact us.

  • What does kWh mean

    It is 1 000 watts of power used for one hour. A kilowatt-hour is thus equal to the amount of energy used by a load of one kilowatt over a period of one hour. You can boil 6 kettles of water OR wash 3 loads of laundry in a washing machine with one kilowatt hour. Energy delivered by electric utility service providers is usually expressed and charged for in kilowatt hours.
  • What does kVA mean

    Kilovolt Ampere is a unit of electrical power in an AC circuit equal to the power dissipated when 1 volt produces a current of 1 ampere. A demand tariff shall be applicable to a consumer with supply capacities exceeding a specific maximum kVA (e.g. 100kVA), as determined by each local authority.
  • Who is the LOCAL SUPPLY AUTHORITY

    A regional government organization responsible for delivery and management of utility services, i.e. council or municipality.
  • What does ENERGY CHARGED mean

    A fixed time and/or seasonally differentiated charge linked to each kWh (unit of energy) consumed.
  • What does SERVICE CHARGED mean

    A fixed charge payable per premises every month whether electricity is consumed or not.
  • What does NETWORK CHARGED mean

    A fixed charge payable per premises every month whether electricity is consumed or not.
  • What does BASIC CHARGE mean

    An amount per month for a metering point which is payable whether or not electricity is consumed and is determined by the rating of the consumer's incoming circuit breaker.
  • What does DEMAND CHARGE mean

    A Rand / kVA or charge which is time and/or seasonally differentiated and is applied to the chargeable demand registered during the month.
  • What does REACTIVE ENERGY CHARGE mean

    This charge is applicable to Time-of-use and is levied on every kVARh which is registered in excess of 30% of the kWh supplied during the specific period of the month.
  • Do I need to PAY A RISK DEPOSIT and why?

    Yes, utility management act as the contractor and remains responsible for the total consumption charge of the property. The contractor therefore charges a deposit for the risk of unpaid consumption. The Deposit will be calculated according to the consumer qualification adhering to minimum deposits set nationally. Please note that the deposit is in a non interest bearing account meaning there are no interest earned on risk deposits. The risk deposit will be calculated in accordance with the relevant Consumer qualification, unless otherwise agreed between the property owner and the Service provider
  • What does TARIFFS mean

    Electricity, water and sewerage consumption is charged using standard tariffs as determined by the local supply authority. Electricity consumption can be determined according to metered information or as a calculated usage determined by legal agreement between landlords and tenants e.g. general usage areas. Water consumption can be determined according to metered information or as a calculated usage determined by legal agreement between landlords and tenants e.g. general usage areas. Sewerage generation is charged according to a specific tariff as supplied by the local supply authority.